Terms and conditions

Effective Date: September 15, 2025

Welcome to Delexi. These Terms of Service ("Terms") govern your access to and use of the Delexi software platform and services (collectively, the "Service") provided by Delexi Inc. ("we," "us," or "our").

Please read these Terms carefully. By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use the Service.

  • Our services
  • Access and User Accounts
  • Fees and Payment
  • User Data and Permissions
  • Intellectual Property Rights
  • User Conduct and Restrictions
  • Dependence on Third-Party Services
  • Term and Termination
  • Disclaimer of Warranties
  • Limitation of Liability
  • Indemnification
  • Governing Law and Dispute Resolution
  • Changes to Terms
  • Contact Information

Our services

Delexi is a Software-as-a-Service (SaaS) platform that functions as a Commercial Decision Engine for e-commerce operators on the Amazon marketplace. The Service provides data analysis, portfolio management tools, ROI (Return on Investment) simulations, and intelligent advertising automation.

The Service is currently available exclusively for the Amazon US marketplace.

Access and User Accounts

Access to the Service is available to the public. You may register for an account via our website or through the Amazon Selling Partner Appstore.

To use the Service, you agree to:

  • Provide accurate, current, and complete information during the registration process.

  • Be solely responsible for all activities that occur under your account.

  • Maintain the security of your account password and credentials. You must notify us immediately of any unauthorized use of your account.

Fees and Payment

Access to the Service requires payment of subscription fees as set forth on our public Pricing Page and in your Order Form.

  • Subscription Tiers: We offer various tiers (e.g., Starter, Growth, Enterprise). You agree to pay the applicable fees for your selected tier.

  • Billing: Fees are billed in advance. All fees are non-refundable except as required by law.

User Data, Security, and Permissions

This section governs how we handle your data in compliance with the Amazon Data Protection Policy (DPP) and Acceptable Use Policy (AUP).

  • Data Ownership: You retain all rights, title, and ownership of all data, information, and content you provide or that is accessed from your Amazon Seller Central account (“User Data”).

  • Strict Data Sandboxing & Isolation: We are legally bound to protect your data privacy.

    • Logical Isolation: Your User Data is stored in logically isolated database environments. We do not commingle your data with that of other sellers.

    • Encryption: We employ AES-256 encryption for all User Data at rest and TLS 1.2+ for data in transit.

    • No Aggregation of Commercial Data: We do not aggregate your commercial data (e.g., sales, keywords, Brand Analytics) with other users’ data to generate market insights, benchmarks, or industry reports. Your data is used solely to generate insights for your specific account.

  • API Connection: To use the Service, you must authorize Delexi to access your Amazon Seller Central account via Amazon’s Selling Partner API (SP-API). This connection grants us permission to retrieve and process your User Data strictly for the purpose of providing the Service.

  • Limited License to Us: You grant us a limited, non-exclusive, worldwide, royalty-free license to use, process, and display your User Data solely for the purpose of providing the Service to you.

  • System Data: We may use purely technical, non-commercial usage logs (e.g., error rates, page load times) to improve the technical stability of our Service.

Intellectual Property Rights

The Service, including its software, source code, design, branding, and all related intellectual property, is and will remain the exclusive property of Delexi Inc. and its licensors. You may not use our trademarks or trade dress without our prior written consent.

User Conduct and Restrictions

You agree not to use the Service for any purpose that is illegal or prohibited by these Terms. You shall not:

  • Reverse engineer, decompile, or otherwise attempt to discover the source code of the Service.

  • Resell, sublicense, or otherwise make the Service available to any third party.

  • Data Scraping: Use automated systems (bots, scrapers) to access or extract data from the Service.

  • Competitor Analysis: Use the Service to build a competitive product or service.

  • Data Export: Attempt to export data derived from Brand Analytics for the purpose of selling or sharing it with third parties (in violation of Amazon AUP).

Dependence on Third-Party Services

The Service is dependent on the availability and proper functioning of third-party services, primarily the Amazon SP-API and the Amazon Advertising API. We are not responsible for any issues, delays, or failures caused by Amazon or any other third party. Changes made by Amazon to its APIs may affect the features and availability of our Service.

Term and Termination

These Terms will remain in effect until terminated by either you or us.

  • Termination by You: You may terminate your account and these Terms by providing written notice to us.
  • Termination by Us: We may suspend or terminate your access to the Service at any time, with or without cause, including for non-payment of fees or violation of these Terms.
  • Effect of Termination: Upon termination, your right to use the Service will cease immediately. We will make your User Data available for export for a period of thirty (30) days, after which it will be permanently deleted.

Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE FORECASTS, SIMULATIONS, OR RECOMMENDATIONS PROVIDED BY THE SERVICE WILL BE ACCURATE, RELIABLE, OR RESULT IN ANY SPECIFIC BUSINESS OUTCOME, PROFIT, OR REVENUE. THE SERVICE IS A DECISION-SUPPORT TOOL, AND YOU ARE SOLELY RESPONSIBLE FOR THE BUSINESS DECISIONS YOU MAKE.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Delexi Inc., ITS DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS, DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM THE SERVICE EXCEED THE TOTAL AMOUNT OF FEES YOU PAID TO US IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Indemnification

You agree to defend, indemnify, and hold harmless Delexi Inc. from and against any claims, damages, costs, liabilities, and expenses (including, but not limited to, reasonable attorneys’ fees) arising out of or related to your use of the Service or your violation of these Terms.

Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the Province of British Columbia, Canada, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved through binding arbitration in Vancouver, British Columbia, in accordance with the applicable commercial arbitration laws of British Columbia.

Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will provide you with notice through the Service or by email thirty (30) days prior to the changes taking effect. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.

Contact Information

If you have any questions about these Terms, please contact us at:

Delexi Inc.
567 Clarke Rd, Coquitlam, BC V3J 0K7, Canada
Email: admin@delexi.ai